Terms and Conditions

We are Magic Media Works Ltd, trading as The Electric Jukebox Company, incorporated under the laws of England, with company number 09054377.

We appreciate you stopping by to read these terms; it’s important that you do.

These terms apply to your use of the following services and products: our music service, the Electric Jukebox product, and our website, located at www.electricjukebox.com. In addition, where we run promotions and other campaigns, additional terms and conditions may also apply.

By using our website, the Electric Jukebox product and/or the music service, you agree to these terms. If you do not understand or do not accept any part of these terms, then please do not use our service, website or product. Our privacy policy and Product Warranty are incorporated into these terms by reference and form a part of these terms.

1. The service

The services gives you access to some great on-demand music content via the Electric Jukebox product and a compatible device. Please understand that you are not able to use the music service without the Electric Jukebox product.
To access the music service, you need to purchase an Electric Jukebox product through our website or through one of our retail partners. The Electric Jukebox product may only be used with compatible devices which can support an HDMI-input connection and has a visual display screen (e.g. most new TVs and monitors). Your Electric Jukebox product will also require access to an internet connection (via WiFi) and power source at all times in order to access the music service.

You must make sure that your device meets the minimum hardware, systems and software requirements, as set out on our website. Sometimes device manufacturers may impose changes that limit or restrict your use of the Electric Jukebox product or the music service on that device. Although we are working to ensure that our Electric Jukebox products are compatible across devices, we cannot guarantee that our products will work with all devices. Please, therefore, check that your device is compatible prior to ordering or buying the Electric Jukebox product.

We may change the content, features and price of our music service, the Electric Jukebox products and our Music Passes from time to time. The content and features of the music service and the Electric Jukebox product, the required hardware and software and the technical requirements are described in further detail at our website. All prices are inclusive of legally applicable VAT and taxes.

The Electric Jukebox product automatically comes with a Music Pass entitling you to 12 months access to the premium ad-free version of our music service at no additional cost. This initial Music Pass may be activated at any time following your purchase of the Electric Jukebox product. The 12-month entitlement will start from the date the Music Pass is activated on the service. At the end of your initial 12-month Music Pass entitlement, the music service will become an ad-supported radio service, meaning that we may serve advertisements to you while you access the service and listen to music (this could be in the form of display advertising, audio advertising, or any other type of advertising), plus a limited music choice may apply and on-demand features will become disabled. Or, if you really loved the premium version of the music service, you may purchase additional Music Passes, allowing you access to the ad-free, on-demand, premium version of the service for a certain period of time (typically 12 months) in exchange for a one-time fee. Additional Music Passes may be purchased via the website or via the music service itself. Prices are listed on the website and may be varied by us from time to time, and are subject to the pricing policies of our retail partners. Once your additional Music Pass expires, the music service will convert to an ad-supported radio service, unless you purchase another additional Music Pass.

2. Ordering with us and cancellation

Your order for an Electric Jukebox product through our website is an offer to Electric Jukebox to purchase the product. When you place an order, we will send you an email confirming receipt of your order which will also contain the details of your order. This email is an acknowledgement that we have received your order, and does not confirm acceptance of your offer to purchase the product. We only accept your offer when we dispatch the Electric Jukebox product to you and send email confirmation to you that we’ve dispatched the product. All delivery estimates provided to you are estimates only and we do not guarantee that delivery of your product will occur by a particular date. Your submission of your order shall constitute your full acceptance of these terms.

The agreement between you and us for the purchase of a Music Pass becomes effective upon the earlier of: (i) our acceptance of your order; (ii) your receipt of an order confirmation; or (iii) your activation of the Music Pass.

Cancelling your order of the product

If you change your mind, then don’t worry. For purchases made directly from Electric Jukebox, you have the right to cancel your purchase of the product and receive a full refund of the purchase price actually paid without giving any reason up to 14 days from the date the Electric Jukebox product is delivered to you, except where you activated your Music Pass to the music service during that time and agreed that you lost the right to cancel upon such activation.

You give your explicit consent to the immediate commencement of the music service upon formation of your agreement with us. You acknowledge and accept that by activating your Music Pass and/or accessing the music service at any time during the 14-day cancellation period, you will lose your statutory right to cancel the agreement and receive a full refund.

Please also note that the right of cancellation does not apply to:

• the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
• the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery; or
• the supply of goods made to your specifications or clearly personalized.
Cancelling an additional Music Pass

If, after you have purchased an additional Music Pass from us, you change your mind, that’s fine. You have the right to cancel your purchase of an additional Music Pass, and receive a full refund without giving any reason up to 14 days from the date you purchased it, except where you purchased or activated the Music Pass and agreed at that point that you lost the right to cancel upon such activation.

You give your explicit consent to the immediate commencement of the music service upon formation of your agreement with us. You acknowledge and accept that by activating your Music Pass and/or accessing the music service during the 14-day cancellation period, you will lose both your statutory right to cancel and the right to cancel granted in these terms.

How to cancel

To cancel your purchase for the Electric Jukebox product or an additional Music Pass, you need to inform Electric Jukebox that you have decided to cancel. The easiest way to do this is to complete the support from on our website at www.electricjukebox.com. If you use this method, we will email you to confirm that we have received the cancellation.

Alternatively, you can also email us at support@electricjukebox.com or contact our customer services team

Effects of cancellation

Once you have cancelled your agreement with us, we will refund the actual price you paid for the Electric Jukebox product or additional Music Pass (as applicable), including any standard (non-premium) delivery costs.

If you cancel a contract for the Electric Jukebox product, you are responsible for returning the product to us without undue delay. Where applicable, you are responsible for the costs of returning the product and we may charge you for our direct returns costs. Products must be returned in the original packaging.

Payment of refund

We will make any refund due to you without undue delay and within 14 days from: (i) the date you notify us of your decision to cancel; or (ii) in the case of returned Electric Jukebox products, the date we receive the product from you or the date we receive evidence from you that the product has been returned (such as a posting or mailing receipt).

We will make the refund using the same means of payment you used when you purchased the item, unless you agree otherwise.

These cancellation rights do not affect your statutory legal rights.

Purchases made through a retail partner

These cancellation rights do not apply where you purchase your Electric Jukebox product through a retailer or distributor. Please contact the retailer or distributor you purchased the product from if you have any problems with the product.

3. Defective products

If you are returning an Electric Jukebox product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us. This right is additional to any statutory right to cancel that you may have.

You must notify us of an error in respect of the Electric Jukebox product delivered or of a damaged or defective product within 30 days of receipt. If a product becomes faulty after the 30 days, please contact us at www.electricjukebox.com to obtain further returns information. You must return the Electric Jukebox product in the same condition and packaging in which you received it. You have a legal obligation to take reasonable care of the product whilst it is in your possession. If you don’t do so, we may have a right of action against you for compensation.
We will examine all products returned as damaged or defective and will notify you of your refund via email as soon as we reasonably can. We will usually process any refund due to you as soon as possible and, in any event, within 30 days of the day we confirm to you via email that you are entitled to a refund for the damaged or defective product. Where we have accepted the damaged or defective products returned by you, you will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to us. If we find no fault with the returned products, you will be notified that the returned products cannot be accepted and you may choose to have the products re-delivered to you. If you do not accept re-delivery we may retain the products and the purchase price and recover our fees and expenses from you. With respect to products reported as damaged or defective after 30 days from the date on which it was purchased, we may seek to repair or replace the product prior to, or instead of, offering you a refund in our sole discretion.
We will use our discretion in selecting a reputable carrier and appropriate means of shipment. Risk of loss or damage to the Electric Jukebox products in transit is yours. In the event of product damage or loss during transit, it is your responsibility to file a claim with the carrier.

Purchases made through a retail partner

These provisions concerning defective products do not apply where you purchased your Electric Jukebox product through a retailer or distributor. Please contact the retailer or distributor you purchased the product from if you have any problems with the product.

Product warranty

In addition to your consumer rights, you may be entitled to a product warranty. Please refer to the warranty documentation delivered with the product for more information.

4. Payments

You are required to pay the fees for the items you order with us in accordance with the price list in effect at any given time. Detailed pricing information is displayed on our website. You will still be required to pay these fees whether you use the music service or not.

Generally we use third party payment providers to take payment from you on our behalf. During the ordering process, you will need to provide the provider with all the information required to collect payments. You authorise the payment provider to collect payments on our behalf. You must provide us with true, accurate, current and complete billing information and maintain and promptly update your information to keep it true, accurate, current and complete.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, then we can’t proceed with your purchase. We are not responsible for your card issuer or bank charging you as a result of our (or our payment processor) processing of your credit/debit card payment in accordance with your order, and you assume full responsibility for such charges.

All fees are non-refundable and non-transferable except as expressly provided in these terms. Fees and transactions may include sales tax based on the bill-to address and the applicable sales tax rate in effect at the time and location your transaction is completed. You will be responsible for, and will promptly pay, all taxes, VAT and duties of any kind (including but not limited to sales, use and withholding taxes) associated with any fees due by you to Electric Jukebox.
These payment terms are subject to change without notice at our sole discretion.

5. Vouchers and promotional codes

We may distribute vouchers or personalized promotional codes, which allow you to take advantage of a discount on your purchase on our website. Vouchers or promotional codes must be provided at time of redemption through the website only. Lost vouchers and promotional codes cannot be replaced and may be terminated or modified by us at any time in our sole discretion.

Restrictions to the use of vouchers and promotional codes include:

(a) They can be used only once, with the exception of returns (as specified below) and any unique terms specific to the associated offer in particular;
(b) They cannot be exchanged for money; or redeemed for cash or credit;
(c) You may not use more than one voucher or promotional code per order;
(d) They can be applied only to one item per order; and
(e) They can be applied only to items with a higher or equal value to the voucher itself.
If you are not satisfied with your order, you may be entitled to return the item to which you applied the voucher or promotional code by following the standard return procedure, as described above. Once your return has been accepted, the respective code will be restored to its original value.

6. Using the music service

The music service can only be accessed using the Electric Jukebox product when connected to a compatible device with an HDMI-input with a visual display screen, such as a TV or monitor (not included with the Electric Jukebox product). You are responsible for the installation and placement of the Electric Jukebox product with your compatible device and for acquiring a sufficient internet connection needed for using the music service.

You are also responsible for the functionality, sufficiency and protection of the internet connection, power source, and/or other services that may be required for using the music service, such as electricity, as well as for the related costs, fees and charges (this might include, for example, electricity costs and data usage and storage costs).

Some of the content we provide (such as the music on our service) is supplied by other third party organisations, and the availability of such content is outside of our control. We will try to let you know (via our website, or via email) about device restrictions and the unavailability of certain content.

The content on our music service may change regularly. This means that new content may become available and existing content may be removed from time to time.

The service may contain content which includes explicit language and other material which is explicit or adult in nature, and which may not be suitable for children. The product’s default setting is for explicit language to be censored. You may only enable explicit content if you are over 18. PARENTAL DISCRETION IS ADVISED FOR ALL USERS OF THE WEBSITE AND MUSIC SERVICE UNDER THE AGE OF 18.

We will do our best to make sure that our website and our music service are uninterrupted and error-free, although we can’t guarantee this. If we need to suspend or restrict access to, or update, our service or the content on it, we will do our best to minimise any disruption to you. Where possible, we recommend you install virus protection software on any devices you plug the Electric Jukebox product into.

You may only use the Electric Jukebox product and the music service in the country in which you have established your account. Due to rights restrictions, you will not be able to access the music service in any country outside of our territories of operation, which may change over time.

7. Disruption to the service

The quality of the service, and website may be affected by a number of factors including, for example, the devices used by you in conjunction with the Electric Jukebox product, network connection and internal network, as well as any interference or maintenance work.

Subject to the other provisions of these terms (including, in particular, the provisions below concerning liability), the music service and website shall be provided as is, without any representation, warranty or guarantee, unless such representation, warranty or a guarantee has been explicitly and separately agreed upon in writing.

If a disruption or disturbance occurs on the service due to repair or maintenance work, updates or for reasons beyond our control, you accept that this does not constitute a defect or delay in the service or the website, and, to the extent permitted by law, we shall not be liable for any consequences resulting from such disturbances or disruptions. We may update the software included in the music service from time to time.

We have the right to deactivate the service or the Electric Jukebox product or restrict or prevent the use of them in case a competent authority demands disconnection or deactivation or any other such measure or where the use of the service is in violation of law, rules and regulations or these terms.

8. Forums and user generated content

We may provide via our website a forum, blog or other manner using which you may share your own content (including, for example, text, images and audio-visual material (as the website functionality permits)).

If you upload, share or submit or otherwise transfer (either directly, or through Facebook, Instagram or any similar service) any of your own content using the Electric Jukebox website you must comply with the rules and standards set out below.

You will always remain the owner of the copyright in any original content that you upload, share or submit to our website. The permission you grant to us below is not exclusive. You may continue to use your content in any way, including allowing others to use or exploit it, provided that such use does not interfere with or impair the rights you have granted to us in these terms.

By uploading, sharing or submitting your content, you grant to us a worldwide, royalty-free licence (including the right to sub-license or assign) in and to such content so that we and any of our successors may exploit the content in any way in connection with the provision of the Electric Jukebox website or service.

You promise to us that:

(a) the content you upload and share is your own original work and you own the content and/or you have all necessary rights and permissions to use, and to authorise us to use the content;
(b) no further payments will be due to any other person arising out of the exploitation of your content;
(c) any content you upload, share or submit complies with the rules set out in these terms; and
(d) your content does not defame any person or infringe upon the copyright or other intellectual property rights, or rights of privacy of any other person.
When you upload, share or submit your content, you may be making the content available to the general public. This means that any user may be able to view and access the content. Please do not upload content if you do not want it to be available to the general public.

We may, but are not obliged to, at our sole discretion and without notice, remove any content that you upload, share or submit.

However, we do not have any obligation to check the accuracy or truthfulness of content uploaded, nor to review or monitor such content, or our users’ use of the website. We are not responsible for the content uploaded or shared by other users on our website.

We do not endorse any user content or any opinion, recommendation, or advice expressed in them and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against us with respect to such user content.

9. Rules on using the service and website

You must not, nor will you allow anyone else to, do any of the following, while using or accessing the website and service:

(a) upload, share or submit content that is unlawful, obscene, indecent, pornographic, sexually explicit, libellous, depicting violence (in a explicit, graphic or gratuitous manner), offensive, deceptive, threatening, abusive, harassing, menacing, hateful, discriminatory or that causes annoyance, inconvenience or needless anxiety to any person or be in breach of racial, religious hatred or discrimination legislation;
(b) use any meta tags or other hidden text or metadata utilizing an Electric Jukebox name, trade mark, URL or product name;
(c) incorporate any advertising, or conduct any other paid sponsorship or promotional activities of any kind, in the content you upload and share;
(d) conduct forward promotions, chain letters, surveys, contests, or pyramid selling schemes;
(e) use, collect or store personal data about other users in violation of any applicable laws;
(f) upload, share or submit content containing any spy ware, adware, viruses, corrupt files, worm programmes or other malicious code;
(g) use the website, the Electric Jukebox product or the service for any illegal or unlawful purpose;
(h) alter, adapt, modify, copy or create a derivative work from the content on the service or the website (such as the music content);
(i) modify, adapt, translate, reverse engineer or hack any part of the website or music service;
(j) interfere with another user’s use and enjoyment of the website and service or use the website or service in any other manner that could damage, disable, over burden or impair the website or service;
(k) use the service or the Electric Jukebox product other than as expressly permitted by these terms and as permitted by the normal functionality of the service and product;
(l) infringe our rights or anyone else’s rights;
(m) circumvent, disable or otherwise interfere with any security related features (including digital rights management features) of the service (or the content on it) or the Electric Jukebox product;
(n) impersonate or misrepresent your affiliation with any person or entity, through pretexting or some other form of social engineering or otherwise commit fraud;
(o) encourage or instruct any other individual to do any of the foregoing or to violate any of these terms; or
(p) use the service or Electric Jukebox product for commercial use or in any manner not permitted by these terms.
If we consider that you have breached these terms, then without limiting any other right or remedy we may be entitled to, we may take any action we consider is necessary to protect the service and its users. We may: (a) withdraw your right to use the service and the website; (b) take legal proceedings against you; and/or (c) disclose any information to law enforcement authorities we think is necessary or as required by law. Such actions are not limited and we may take any other action we reasonably deem appropriate.

10. Electric Jukebox’s intellectual property rights

The legal rights (including the intellectual property rights) in our website, music service and Electric Jukebox products, including any content on them and the compilation of this content, are owned by us, or licensed to us by others. Our website, product and music service, including the compilation of the content, are protected by international copyright laws and database rights. You acknowledge and agree that all content on the website and music service is owned by us or our partners and that no right, title or interest in the content is transferred to you.

Provided that you comply with these terms, we will grant to you a limited, revocable, non-transferrable, non-sub licensable, non-exclusive licence to our music service, the Electric Jukebox product and the related software, to the extent necessary for using the music service and the product in compliance with these terms. Your use of the service and the Electric Jukebox product is allowed only for the agreed and intended purpose in compliance with these terms and any guidelines issued by us or our partners. You agree that your right to listen to the music content on the service is limited to listening via streaming only. You may only access and/or use the music service through the certified applications or intended methods that Electric Jukebox or our licensed partners make available to you. Any access or use of our music service through an application, service, or method provided by a party other than Electric Jukebox is strictly prohibited, outside the scope of the licence granted under these terms, and may subject your account to termination and other legal action.

You may not, without our prior written consent, copy, convert, alter or modify the Electric Jukebox product, the music service, or their software or any part of them, except where required by law. You may not remove, alter or conceal any copyright, trade mark, service mark or other proprietary rights notices incorporated in or accompanying the website, music service or Electric Jukebox product.

11. Limitation of liability


You agree not to use the service or the website for any commercial, business or resale purposes, and we won’t have any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

As a consumer, depending on your jurisdiction, you may be entitled to statutory warranties (including, for example, that any service is carried out with reasonable skill and care, any goods and digital content provided are of satisfactory quality and conform with your contract with us). Nothing in these terms shall have the effect of excluding or limiting those implied statutory warranties which may not be excluded or limited under applicable law in your jurisdiction.

We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which may not be limited or excluded under applicable law.
Nothing in these terms shall affect any statutory rights you may have as a consumer under mandatory law.

12. Disclaimer of warranties


13. Indemnification

You agree to defend, indemnify, and hold us, our officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of or in any way connected with (i) your access to or use of the music service and user content; (ii) your violation of these terms; (iii) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right; or (iv) any claim that your user content caused damage to a third party, including without limitation claims that your user content is infringing.

14. Amendments to the terms or features and content of the service, website and the product

We may amend these terms at any time by notifying you of the amendment (which we may do by posting the new terms on our website). If any modified terms and conditions are not acceptable to you, your sole remedy is to cease using the website and music service. By continuing to access or use the website and music service after we make any such revision and provided notification as indicated, you agree to be bound by the revised terms.

We constantly develop our service and products. This may include, for example, trying out and testing of new features. We have the right to deliver and operate the service as we deem best and to change the features and content of the service or remove parts of them. We have the right to automatically update the service software and change the settings. We may notify you of such changes on a case by case basis as we in our sole discretion deem appropriate. The changes will take effect immediately as they are made.

15. Discontinuation of the service

We have the right to discontinue the service or any individual service or feature or part of it at any given time without specifying any reason.

16. Copyright notice and takedown

In accordance with the Digital Millennium Copyright Act of 1998, the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf, we will respond expeditiously to claims of copyright infringement committed using the website that are reported to our designated agent, identified below.

Infringement Notices: If you are a copyright owner (or are authorized to act on behalf of a copyright owner) and believe that any content on the website or service infringes your copyright, you must report alleged copyright infringements and provide us with a written notice with the below information:

1. Identify the copyrighted work that you claim has been infringed, or-if multiple copyrighted works are covered by this Notice-you may provide a representative list of the copyrighted works that you claim have been infringed .
2. Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the website where such material may be found.
3. Provide your mailing address, telephone number, and, if available, email address.
4. Include both of the following statements in the body of the Notice:
a. “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
b. “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
5. Provide your full legal name and your electronic or physical signature.
Completed notices should be sent to takedown@electricjukebox.com Upon receipt of the notices as described below, we will take whatever action, in our sole discretion, we deem appropriate, including removal of the challenged material from the Website.

Counter-Notices: If you believe that we have removed your content in error, you may send us a written counter-notice with the below information:

1. Your name, address, and telephone number
2. DMCA ID printed at the bottom of the notification email.
3. The source address of the content that was removed (copy and paste the link in the notification email).
4. A statement under penalty of perjury that you have a good faith belief that the content was removed in error.
5. A statement that you consent to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if your address is outside of the United States, for any judicial district in which Pinterest may be found, and that you will accept service of process from the person who provided the original complaint under subsection (c)(1)(C) or an agent of such person
6. A physical or electronic signature (for example, typing your full name).
Completed counter-notices should then be sent to takedown@electricjukebox.com. Upon receipt of the notices as described below, we will take whatever action, in our sole discretion, we deem appropriate.
We may disclose your identity to any person who is claiming that any content posted or uploaded by you constitutes a violation of their intellectual property rights, or of their right to privacy or any other law.

17. Third party services

Our website and service may contain links to other sites and services operated by other people or companies. These sites and services may have their own terms of use and privacy policy or no terms of use or privacy policy at all. We do not endorse these sites or services in any way. In addition, your interactions with advertisers found on our website or service are between you and such advertiser only.

18. Transfer or assignment

You may not transfer or assign these terms to anyone else without our prior written consent. We have the right to transfer or assign these terms, in full or in part, within our group of companies or to someone else without your consent. Any purported assignment or delegation by you without the appropriate prior written consent of Electric Jukebox will be null and void.

These terms are between you and us. No other person shall have any rights to enforce any of these terms.

19. Applicable law and dispute resolution

These terms are governed by the laws of England and Wales and you agree to the non-exclusive jurisdiction of the English courts.

20. Severability and waiver

In the event that any provision in these terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The failure of Electric Jukebox to enforce any right or provision of these terms will not be deemed a waiver of such right or provision.

21. Entire agreement

These terms are the entire and exclusive agreement between Electric Jukebox and you regarding the website, product and music service and supersede and replace any prior agreements between Electric Jukebox and you regarding the website, product and music service.

22. Processing of personal data

By giving us any personal information or by using our service or the Electric Jukebox product, you expressly accept our privacy policy and consent to us collecting and using your personal information and data in accordance with the privacy policy.

We may from time to time tell you (including by email) about products and services which we think you might be interested in. For further details, including on how to unsubscribe from such messages, please see our privacy policy.

23. Contact details

The Electric Jukebox product and our music service are offered by Magic Media Works Ltd trading as The Electric Jukebox Company. We are incorporated under the laws of England, with company number 09054377. Our registered address is:

Our registered address is:

Magic Media Works Limited
c/o TTKW
13-15 Moorgate,

Our contact address is:
Electric Jukebox,
The Zetter Building,
86-88 Clerkenwell Road,
London EC1M 5RJ

Email: support@electricjukebox.com